Tawkify Privacy Policy

Last Updated July 2022

These days everyone is concerned with privacy, and we at Tawkify ("we," "us," "our," or "Tawkify") get it. Given the sensitive nature of the material collected by many companies, users are understandably interested in knowing what is being done with their personal information. We created this Privacy Policy to assist you in understanding how we collect, use, store, and manage the personal information that you provide in connection with your use of our website located at www.tawkify.com (the "Website"), any applications, tools or other related services offered by us, including, but not limited to our newsletter (collectively, the "Services").

By using the Services, you agree to the collection and use of your information as outlined in this Privacy Policy. We reserve the right to change the provisions of this Privacy Policy at any time. We will alert you that changes have been made by indicating on this Privacy Policy the date it was last updated.

We encourage you to review this Privacy Policy from time to time to make sure that you understand how any personal information you provide will be used. If you use the Services after we have updated this Privacy Policy, you acknowledge that you have read the updated terms and consent to our revised privacy practices. Your use of the Services after changes have been made to the Privacy Policy will be considered your consent to the new terms.

The Young at Heart (and Age)

The Services are intended for individuals who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 years old. We do not knowingly collect, keep, or maintain personal information from people under the age of 18. The Website is not directed toward people under the age of 18. If you are under the age of 18, then we ask that you please do not access, visit, or use the Website or the Services in any manner or at any time.

How We Use the Information We Collect About You

The information we collect is required in order to provide you with the Services. When you register for the Website, we collect user entered and submitted information to identify you such as your name, phone number, and email address. Authorized employees may be permitted to access your personal information, but this is only to provide you the Services.

When you use the Website or the Services, some additional information is automatically collected such as your Internet Protocol (IP) address, browser type, browser language, visit time, referring website addresses, profile information, aggregated user data, and cookie information. We use this information and data to manage and maintain the Website, track usage, improve the Website, and prevent click fraud. We record user IP addresses for monitoring and security purposes. We may use standard online technologies, such as tracking pixels or cookies, to track your use of the Website. We may also include tracking pixels and web beacons in advertisements or promotions. The information we may collect from tracking pixels and web beacons enables us to custom tailor the Website and our Services. It also allows us to measure the general effectiveness of the content on Tawkify Websites, our advertising, and other activities.

Sensitive Information. You may provide us with information that is considered “sensitive” under applicable law, including but not limited to, religious beliefs, sexual orientation, ethnicity, and political views. We only use this information to provide the Services to you. By providing this information, you agree that we may store, process, and use such data to provide the Services. You may change, delete, or update your information by accessing your profile at any time.

Non-personally-identifiable and aggregated information may be shared with third parties. These third parties might include, but are not limited to, advertisers, partners, affiliates and investors. We may also use this non-personally-identifiable and aggregated information to provide advertisements to our users and to provide more effective services overall. Such services may include promotional campaigns implemented via the use of bulk promotional SMS texts - aka “short code program”. Any customer data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

We may also allow for third parties, including but not limited to advertising companies, to advertise on our Website. Advertising companies and other third parties may use their own tracking technologies (such as cookies) to gather and collect information about users who view, interact, or engage with their advertisements or promotions. We also reserve the right to share your information, personal or non-personal, with authorized service providers that may perform specific services or processes on our behalf. Such services may include, but are not limited to, customer service, customer support, and marketing, business, sales, or promotional contest assistance offered through our Website or Services. To the extent permitted by law, we contractually restrict these third parties from using your personal information for any purpose other than providing the Service.

If you wish to block, erase, or be warned of cookies, please refer to your browser manufacturer to learn about these functions. However, please note that if you choose to block cookies, this could affect certain features on our Website.

If you log into your Tawkify account, or otherwise access the Services through a third-party site, certain information regarding your actions on the Website or through the Services may be automatically shared with the connected site. For information on how such third-party sites will use and share your information and the options you may have in connection therewith, please review the privacy policy for the applicable site.

We are not responsible for the actions of service providers, social networks, or other third parties not affiliated with Tawkify, nor are we responsible for any additional information you provide directly to such third parties. We encourage you to become familiar with their privacy practices before disclosing information directly to any such parties. Nothing herein restricts the sharing of aggregated or anonymized information, which may be shared with third parties without your consent.

In accordance with the California Consumer Privacy Act, we do not sell your information. If you are a California resident, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. To request this notice, please submit your request to the address below. Please allow 30 days for a response. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer such a request, or send the request from the email associated with your account.

Additional Situations in Which We May Disclose Your Information

We may also use, store, and/or disclose your personal information:

  • in response to a subpoena, court order, investigative demand, or request for cooperation by law enforcement, legal authorities, or government agencies;
  • to enforce our Terms of Use or other policies;
  • to defend ourselves against legal claims, or exercise our legal rights;
  • to prevent, investigate, or take action against illegal activity, fraud, suspected fraud, or violation of the Terms of Use;
  • to defend our employees, our company, our safety, or our users;
  • to comply with legal data retention obligations, including without limitation tax and accounting legal requirements and documents evidencing our compliance with applicable law;
  • to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, in anticipation of potential litigation, for the establishment, exercise or defense of legal claims;
  • to prevent users who were banned or people who were found to be under the age of 18 from opening a new account;
  • in connection with the sale of our business, a merger, acquisition, consolidation, proprietary information sale, asset sale or large corporate transaction; or
  • in the event Tawkify files for bankruptcy.

How Long We Retain Your Information

We retain the personal information we receive as described in this Privacy Policy for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. Your consent to such purposes remains valid after termination of your relationship with us.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research, statistical, or other purposes in which case we may use this information indefinitely without further notice to you.

Measures We Take to Protect Your Personal Information

We want to help you to feel comfortable and confident using the Tawkify Services. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. Our data is accessed, transmitted, recorded, encrypted, and secured via best practices according to web and cloud computing standards. These transmittal and storage standards are applied to all data received and managed by Tawkify, including personal information and web traffic.  

In reality, however, no method of electronic transmission or storage is 100% secure. Therefore, even though we take efforts to secure your information, we do not guarantee or promise that your communications or personal information will always remain safe and secure. In particular, email sent to the Website may not be secure, and you should therefore take special care in deciding what information you send to the Website via email or other electronic means. TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM LIABILITY FOR ANY THEFT, LOSS, OR INTERCEPTION OF OR ANY UNAUTHORIZED ACCESS OR DAMAGE TO ANY DATA OR COMMUNICATIONS. BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.

You are responsible for all uses of our Services by any person using your password. Please advise us immediately if you believe your password has been misused.

Choices You Have Regarding the Use of Your Information

You may use the following options for removing your information from our email database if you wish to opt out of receiving promotional emails and newsletters.

Click on the "unsubscribe" link on the bottom of the email; or

Send mail to the following postal address letting us know which promotional emails you wish to opt-out of:

Tawkify, Inc.

3 Germay Dr.

Unit 4 #2488

Wilmington, DE 19804

For any services that allow you to control which emails you receive, go to the email settings page from your account home page, and un-check the undesired promotions.

Updating Your Information

We provide users the following options for changing and modifying information previously submitted:

For any services where you have an account page, you may change your credit card (if applicable), email address, password, and other information from the account settings or preferences page; or

You can send an email to: customersuccess@tawkify.com or mail to the postal address listed below providing your account information and specifying which information you wish to update.

Tawkify, Inc.

3 Germay Dr.,

Unit 4 #2488

Wilmington, DE 19804

Questions, Drop Us a Line

If you have any questions about this Privacy Policy, the practices of the Website, or your dealings with the Website, email: customersuccess@tawkify.com, or mail a letter to:

Tawkify, Inc.

3 Germay Dr.,

Unit 4 #2488

Wilmington, DE 19804

Changes to this Privacy Policy

We will make changes to this Privacy Policy occasionally and at our discretion, which will reflect changes in our practices and services. When we make changes to this Privacy Policy, we will update the "last updated" date at the top of this Privacy Policy. 

If we change the manner in which we gather, collect, or share your personal information, we will notify you through email and/or posting a notice of an updated Privacy Policy on our Website. We suggest that you visit our Privacy Policy periodically to remain aware of any changes made to it.

Copyright © 2022 Tawkify, Inc.